If you read my recent post on my catastrophic blow out on the Vendetta and the damage it caused to both myself and my gear, you will know that I managed to destroy one of the Garmin Vector 3 power meter pedals when I hit the ground at speed. This was a potentially expensive crash as the pedals cost £850. Ouch! However things have turned out rather better than I could have hoped. I got in touch with Garmin and despite the fact that the crash was not something that would be covered under warranty (obviously!) they offered to replace the pedals for £107. I suspect the fact that they are coupled together but unusable on their own may be a factor – I had a £425 paperweight in the right hand pedal after the crash afer all – but still, I was very impressed with this offer.
I sent back the old pair about a week ago. The new pedals arrived today – a completely new set, new box, new everything.
So this is just a shout out to Garmin for their excellent customer service. Thank you, I am impressed 🙂